Welcome to Japan fishing tackles and baits store"Proshop Otsuka" Japan

4-3:About World Airmail(Small Packets)

4-4-1: Your order timing and FedEx shipping timing

• Japan Standard Time is GMT+9.
• All products are transported from the seven stores to the Kumagaya shipping center.
  It closes at 15:00 Japan time.
• All our stores are closed on Tuesdays.
• FedEx is closed on Saturdays and Sundays.
• FedEx is closed on all Japanese holidays. The table below does not reflect Japanese holidays.About FedEx holidays in 2024
• Shipping preparation *1 is the day when the shipping center inspects, packs, creates a slip, and sends you a tracking number. We will send you the tracking number between 18:00 and 20:00 Japan time.*Excluding Tuesdays
• Shipping day *2 is the day FedEx comes to the shipping center to pick up your package. They come around 12:00 noon. Therefore, the tracking information will start to work around the evening of this day.

4-4-2: Your order timing and EMS shipping timing

• Japan Standard Time is GMT+9.
• All products are transported from the seven stores to the Kumagaya shipping center. It closes at 15:00 Japan time.
• All my stores are closed on Tuesdays.
• JapanPost, which handles EMS, is open all year round.
• Shipping preparation *1 is the day when the shipping center inspects, packs, creates a slip, and sends you a tracking number. We will send you the tracking number between 19:00 and 20:00 Japan time.
• Shipping day *2 is the day when Japan Post comes to the shipping center to pick up your package. They come around 11 o'clock. Therefore, tracking information will start to be updated from the afternoon of this day.

Note

• In some regions, such as the EU, you may need to pay customs duties. We have no involvement in customs duties. I can't even answer your questions. Please contact your country's tax office.
• We cannot export all Shimano / Megabass/ Tailwalk / Zenaq articles to overseas. It is based on a contract between them company and our company.

• 
  We cannot send these liquids by EMS. But we can send them via FedEx.
• 
  Automatic inflatable lifevests can not ship via air due to hazardous materials.
• 
  Magazines and books ,landing net , tackle box,Rod stand are big and heavy so shipping fee will be increase.
• We send the fishing rod with a hard paper box. It is possible to put up to 3 rods in one box. (However, if rod case is thick, only 1 rod.)
• Soft plastic lures for bass fishing are heavy.

About rod delivery

We send fishing rods in triangular boxes. If the length is up to 100cm and sent by FedEx, we put it in a FedEx tube. Otherwise, we send them in my store's own triangular box.

Occasionally, rods may break during transportation. In that case, the shipping company will guarantee the amount up to the declared amount written on the slip. As soon as you receive the rod, check the contents and report any damage to the carrier.

If the bag of rods is thin, up to three rods can be sent at a time. However, if the case is ridiculously luxurious, such as the one from RodioCraft, only one rod will fit.

Since it will be sent in a box shaped like this, I would like you not to buy lures or fishing lines with it if possible. Because it's so difficult to pack.

• FedEx shipping for rods to Europe and America is about 6000-7000JPY.
• If the length of the tube exceeds 121cm, an oversize fee of approximately 4,000JPY will be added.
• RodioCraft's Yellow Wolf rod has a closing dimension of 130cm. Therefore, the shipping cost exceeds 10,000JPY.
• The EMS shipping cost for rods to Asia is around 2000-3000JPY.

5. After your order

(1) Your items will be sent to the international shipping center.

We have 7 stores. Your items are stocked in 7 stores now.
Therefore we need to move your items from branch stores to the international shipping center(Kumagaya HQ).

You have to wait few days . more detail

(2) Your items will be packed at the international shipping center

(3) After packing, the actual shipping cost will be calculated.

(4) We compare actual shipping cost and temporary shipping cost.

FAQ

Important Please read this FAQ carefully before contacting us.
Questions already answered here may not receive a reply.

💬 EMS tracking says “stopped in Tokyo”, so please check it.

Most frequent question

Do nothing.

This status means your package has already left Japan. It is NOT in Japan.

In Italy especially, it is common for tracking to show no updates for 14+ days during domestic transport or customs processes.

Once a package leaves Japan, we cannot contact Japan Post or FedEx on your behalf.

If your package is stopped in this status, please contact your local post office / courier in your country.

Final Please do not contact us about this tracking status.

💬 Is Proshop Otsuka a real store?

Yes. We operate 7 physical stores in the Kanto region of Japan. Proshop Otsuka was founded in 1998 by professional angler Shigeru Otsuka.

💬 How long have you been in business?

Our retail stores started in 1998, and our online shop opened in 1999 as one of Japan’s first bass-tackle e-commerce sites. That’s why we could secure the domain bass.co.jp. In Japan, a .co.jp domain can be obtained only by a registered corporation.

💬 Do you really ship worldwide?

Yes. We have shipped internationally for nearly 20 years. As of Aug 2025, we have served 13,750 overseas customers across 95 countries.

💬 How many items are available online?

About 20,000 unique SKUs for bass tackle, 15,000 for trout tackle, and over 80,000 fishing items in total.

💬 Why do overseas anglers trust Proshop Otsuka?

Every item listed on our website is actually in stock at our physical stores. Unlike shops that list unavailable items and order them after receiving purchases, we only sell what we physically have—backed by 25+ years of history.

💬 Which payment methods are accepted?

PayPal only. We do not accept credit cards, bank transfers, or other payment methods.

Final This policy is final.

💬 Is it possible to order by e-mail?

No. We cannot accept orders by email. Please place your order using our website cart system.

💬 I bought a lot. Can you discount?

No. We do not offer discounts to any customers.

💬 I want to buy products not on the site.

We basically sell in-stock items listed on our website. If you need special requests, please see special orders.

💬 Please let me know the next arrival time of xxxxxx.

We sell in-stock items only and do not have accurate arrival schedules for every product.

Final Please do not ask for individual arrival forecasts.

💬 Do you provide tracking numbers for every order?

Yes. Once your package is shipped, we email a FedEx or EMS tracking number.

💬 When will it ship?

Normally within 2–5 business days after payment.

• Weekends and holidays are not included.
• We do not provide individual shipping schedules.

Final Please do not ask “when exactly” your order will ship.

💬 How many rods can be sent at once?

Usually up to 2–3 rods per box, depending on length and packaging requirements.

💬 It is displayed as free shipping. Do I need to pay a shipping fee?

Yes. Free shipping applies only within Japan. International orders require shipping fees.

💬 Are there brands you cannot export?

Yes. Due to contracts with manufacturers, we cannot export certain brands such as SHIMANO and Megabass.

Final This restriction is not negotiable.

💬 What languages does customer support handle?

We can handle inquiries in any language using translation tools .

💬 Shipping Costs: Why is it more expensive than expected?

We do NOT overcharge for shipping.

Shipping fees are set by FedEx and EMS (Japan Post).

We may add a small box fee (around 100 JPY) because special custom-made boxes can cost several hundred yen. That’s it.

EMS Shipping Fees

⚪ EMS fees depend on weight and destination.

⚪ The price is fixed for all companies using EMS.

EMS Price List

FedEx Shipping Fees

⚪ FedEx fees depend on box size, weight, and destination.

⚪ Prices are revised slightly every January.

⚪ Discounts vary by store, so shipping costs may be different from other stores.

⚪ If shipping was cheaper at another store, that is due to their discount, not because we overcharge.

⚪ Some areas are classified by FedEx as “Remote Areas”. In such cases, FedEx adds a high extra fee.

Other stores offer free shipping!!!

⚪ That is their business strategy.

⚪ We do not match other stores’ shipping prices.

⚪ If we offered free international shipping, we would go bankrupt.

Large Items & FedEx Pricing

⚪ Tackle bags, rods, clothing, landing nets → Large boxes = higher FedEx costs

⚪ 3-piece or 4-piece rods → If longer than 120 cm, FedEx charges extra.

Final Note

✅ We do not overcharge for shipping.

✅ We do not charge extra handling or packaging fees.

✅ The only additional costs are small box fees and rounding adjustments (less than 200 JPY total).

Final No exceptions.

💬 How to check if your address is in a FedEx Remote Area

Some destinations are classified by FedEx as “Remote Areas”. In such cases, an additional fee will be charged, even if the country is geographically close (e.g. Italy vs. Bosnia).

You can check this yourself using the official ZIP code list provided by FedEx.

👉 Download the FedEx Remote Area ZIP Code List (PDF)

How to use:

• Open the PDF file.
• Use Ctrl+F (or Command+F on Mac) to search for your country and ZIP/postal code.
• If your ZIP code is listed, it means FedEx will charge a Remote Area Surcharge.

If you are not sure, please contact your local FedEx customer service and ask:
“Is this ZIP code considered a Remote Area?”

💬 Do I need to pay customs duty, VAT, or import tax?

Yes, in most countries.

All customs duties, VAT, import taxes, and clearance fees are determined solely by the laws of your country.

Final The buyer is responsible for all import charges.

💬 Can you tell me how much customs duty / VAT I will pay?

No. Customs rules, tax rates, thresholds, and exemptions differ by country and change frequently.

Please follow your country’s import rules.

💬 Can you help me pay customs charges or explain how to pay them?

No.

Customs clearance is a domestic matter of your country.

We cannot intervene or advise, and we do not know payment methods, deadlines, or procedures in your country.

Please contact your local customs office or courier.

Final We cannot interfere with internal procedures of your country.

💬 My package is held by customs. Can you contact them?

No. Once the package enters your country, it is under the authority of your customs and courier.

Final Please contact your courier / customs directly.

💬 EU customers: Do you collect VAT using IOSS at checkout?

No. We do not use IOSS, and we do not collect EU VAT at checkout.

When your order arrives in the EU, VAT (and any applicable import fees) will be collected by your courier / customs according to your country’s rules.

• For orders under the EU threshold, VAT is still generally due on import (collected by courier/customs).
• For higher-value orders, import duty may also apply depending on product category and value.
• Couriers may charge additional clearance/handling fees.

Final We cannot reduce, refund, or negotiate EU VAT / import charges.

💬 What happens if I refuse to pay customs duties or VAT?

Please do not refuse payment.

If you refuse to pay customs duties or VAT, the courier may temporarily charge those costs to our store as the shipper in order to release or process the shipment.

In such cases, very high additional fees and penalties are often added by the courier or customs. If this happens, we will have no choice but to invoice you for the full amount, including:

• Customs duties / VAT
• Courier handling and penalty fees
• Administrative costs charged to us

We do not want to be involved in such a situation, and we will not absorb these costs.

Important Please pay customs duties and VAT when requested by your courier.

Final Refusing customs payment only creates unnecessary problems and additional costs for everyone.

💬 Can you change the declared value, mark the shipment as a gift, or split the invoice?

No. Absolutely not.

Under Japanese law and international customs regulations, all international shipments must be declared at the full and actual transaction value. We strictly comply with these laws.

We do not change declared values, reduce amounts, split values, or mark shipments as “gift”, “sample”, or any similar description — without exception.

There are no exceptions and no room for negotiation. Requests of this nature will not be accepted.

Important Please do not email or contact us with requests to alter customs declarations. Such requests cannot be discussed or approved.

Final If you cannot accept this policy, please do not place an order.

💬 Where do I register my address?

You do not need to register it with us. We ship to the address registered in your PayPal account.

💬 My package arrived. However, there were missing items.

We check orders multiple times before shipment. However, in the unlikely event that items are missing, please contact overseas@bass.co.jp.

Important Please do not open a PayPal dispute. A dispute will freeze the payment and delay resolution.

💬 Do overseas customers have rod warranty or insurance?

No. Warranty and insurance do not apply outside Japan.

💬 One-piece rod broke. I want to repair.

One-piece rods cannot be repaired. You must replace it with a new rod.

Any shipping costs (and any related costs) are the buyer’s responsibility.

💬 My two-piece rod has broken. I want to repair.

Overseas warranty does not apply. A broken rod cannot be repaired like new; it will be replaced with a new section (if available).

If the tip section is broken, you must send both the tip section and the butt section to our store.

Repair flow:
(1) You ship the rod section(s) to our store
(2) We send them to the manufacturer
(3) The manufacturer adjusts the connection between butt and new tip section
(4) The manufacturer sends the parts back to our store
(5) We ship them back to you

Important notes:

• Repair cost is roughly 30% of the original price.
• You must pay all shipping costs for multiple shipments.
• We do not sell tip sections only.
• We accept repair requests only for rods purchased from our store (not other shops / auctions).

💬 I would like to purchase reel parts.

Parts sales are not profitable for our shop and are provided mainly for customers who purchased from us.

If you pay a 1,000 JPY service fee, we may be able to order parts from the manufacturer (if available).

Final Notice
By placing an order, you agree to all conditions above.
If you are not comfortable with international shipping costs, delivery delays, or import charges in your country, please do not place an order.

Please enjoy shopping with us

• http://www.bass.co.jp/ Bass fishing tackles and baits.
• http://www.bass.co.jp/index_e.php Bass English versions
• http://www.troutshop.jp/ Trout fishing tackles and baits.
• http://www.troutshop.jp/index_e.php/ Trout English versions
• http://www.umiduri.jp/ Inshore saltwater fishing tackles and baits.
• http://www.fishing-otsuka.co.jp/ All reels and Japanese traditional fishing tackles.