Privacy Policy
Proshop Otsuka Ltd. handles information needed to process orders, payments, notifications and deliveries for OTSUKA ANNEX.
1. Information entered at checkout
Your name, delivery address, telephone number, email address and payment information are entered on Stripe’s checkout page and sent to Stripe. Card numbers are not stored in our order database. Where you authorize a later shipping-balance charge, Stripe securely stores the payment method.
2. Records stored by OTSUKA ANNEX
Our order database is designed without customer names, addresses, telephone numbers or email addresses. We retain records needed to fulfil and reconcile orders, including order numbers, products, quantities, amounts, order times, payment and refund identifiers and status, accepted terms and consent records, shipping and tracking numbers, and notification processing status. We protect these records appropriately.
3. Temporary processing for notifications and delivery
We obtain contact and delivery information from Stripe when needed to send order, availability, dispatch or refund notifications and arrange delivery. Retrieved contact information is not retained in the OTSUKA ANNEX order database or permanent address files. Temporary processing records may exist in email delivery queues and communication logs.
4. Shipping-label preparation
Shipping data containing names, addresses and telephone numbers may be temporarily saved on an internal work computer to prepare shipping labels. External connections to that computer are blocked, and authorized staff use it for business purposes. Temporary files and copies in the recycle bin are promptly deleted after the required import and processing work. Shipping systems and carriers also handle information under their own policies.
5. Purposes and service providers
We use information to receive and reconcile orders, process payments and refunds, deliver products, contact customers, respond to inquiries and prevent misuse. Services include Stripe for payments, FedEx and EMS for international delivery, Yamato Transport for domestic delivery, and Cloudflare for site delivery and protection. Providers handle information needed for their tasks. Except where required by law, we do not provide information to third parties beyond these purposes.
6. Cookies and access records
We use cookies and browser storage to maintain carts and sessions and prevent duplicate orders and misuse. Servers and delivery or security services may retain access records such as IP addresses, access times, URLs and browser information. We also use Google Analytics 4 to measure browsing, searches, cart activity and checkout activity to improve the site. Our custom analytics events omit customer names, email addresses, delivery addresses and raw search text.
7. Inquiries and information management
The dedicated order inquiry form receives your order number, email address, inquiry topic and message and emails them to our staff. This is handled separately from the main shop’s inquiry form. The form contents are not saved in the OTSUKA ANNEX order database or form-storage files, but remain in sent and received emails and mail delivery systems. Session information, submission counts and times, and a value derived from the session are temporarily retained to prevent abuse. Access is restricted to the staff who need it. Contact us below about access, correction or deletion requests. Transaction records may be retained for periods required by law or business needs.
Operator · Proshop Otsuka Ltd.
261-1 Niijima, Kumagaya, Saitama 360-0817, Japan
Telephone inquiries about OTSUKA ANNEX are not accepted, including calls to the main shop or physical stores. Use the order inquiry form and provide your order number. Questions about product specifications, use, selection or stock are not accepted. Notification emails are sent from a send-only address.
8. Updates
We may update this policy as our service or applicable requirements change. Updates will be published on this page.