Seller information
Disclosure under Japan’s Act on Specified Commercial Transactions. OTSUKA ANNEX orders products from supplier stock. Orders, payments and shipments are handled separately from the main shop.
- Seller
- Proshop Otsuka Ltd. (有限会社プロショップオオツカ)
- Responsible representative
- 大塚茂
- Address and contact
- 261-1 Niijima, Kumagaya, Saitama 360-0817, Japan
Telephone · +81-48-522-3466 (physical-store business only)Telephone inquiries about OTSUKA ANNEX are not accepted, including calls to the main shop or physical stores. Use the order inquiry form, quoting your order number. Questions about product specifications, use, selection or stock are not accepted. Notification emails are sent from a send-only address.
- Prices and minimum order
- International orders require a product subtotal of at least JPY 30,000. Product prices use the same JPY amounts as the Japanese catalogue, without deducting an amount equivalent to Japanese consumption tax. Foreign-currency displays are estimates. Payments are charged in JPY.
- Shipping deposit and other charges
- A JPY 20,000 shipping deposit is collected at checkout. The actual shipping cost is determined after packing. Excess amounts are refunded. Any remaining balance must be paid before dispatch. With your explicit checkout authorization, Stripe securely saves the payment method and the same card is charged once for the actual shipping balance, after applying the deposit and applicable refunds. If payment fails or authentication is required, complete payment using the link in your order status page.
For delivery to the United States, 15% of the product subtotal is collected as import duty at checkout, and we pay the import duty. For other destinations, the customer pays import duties, taxes and customs or carrier clearance fees. Internet and communication costs are the customer’s responsibility.
- Payment method and timing
- Credit-card payment through Stripe at the time of ordering. Available cards are shown at checkout. An order is accepted after successful payment is confirmed.
- Order processing
- Orders are grouped for supplier ordering at 13:30 Japan Standard Time each day. Stock is confirmed through the supplier-order process.
- Dispatch and delivery
- Dispatch normally takes 3–8 days after ordering. Delivery takes additional time. Supplier schedules, holidays and transport conditions may cause delays. We notify customers of delays by email or other available means. FedEx is the primary international carrier; EMS is available for eligible destinations. Available destinations and services follow the shop’s shipping rules. We ship the items received, even if shortages reduce the product subtotal below JPY 30,000.
- Stock and unavailable items
- Listed stock is a reference based on supplier data and may differ from actual availability. Payment does not guarantee allocation. Items confirmed as unavailable are cancelled and their product cost is refunded to the original payment method. A supplier dispatch delay is handled separately from confirmed unavailability. Refund posting times depend on the payment provider.
- Cancellations and returns
- Customer-requested cancellations and returns are not accepted after ordering because products are ordered from the supplier. This includes selection mistakes and cancellation because of shipping costs.
- Faulty, damaged or incorrect items
- Contact us promptly after delivery with your order number and details of the issue. We will provide return instructions. We cover return costs for faults or incorrect shipments for which we are responsible and arrange an exchange, repair or refund as appropriate. This does not affect applicable statutory rights.
See the Terms & Conditions for the purchasing conditions presented at checkout.