COVID-19 Update

Update 7/1/2020

COVID-19 regulations have been relaxed in many countries. However, acceptance of EMS/AIRMAIL has not started yet..

1.Most countries refuse to accept international mail.
So,Please do not make a new order.

Currently 141 countries do not accept international mail(small packet and EMS). Below countries are example with many customers at our store.

  • Australia
  • Greece
  • Ireland
  • Israel
  • Russian Federation
  • Ukraine
  • USA

See below for all countries that can't send UPDAE July 1
Countries and territories to which acceptance of mail is temporarily suspended

2. We can send to some countries.

Below countries are example with many customers at our store.

  • Italy
  • Switzerland
  • Spain
  • Norway
  • Latvia
  • Lithuania
  • Poland
  • France
  • Germany
  • Korea

FAQ

Q1.I haven't received the package I ordered in March. When I track it, the package is stopped in Japan.

A1. Due to such a global turmoil, logistics around the world are confused. If your luggage is stopped in Japan, it will eventually come back to my store. Please be patient and wait. I don't know when the package will arrive or when shipping will resume. It's a decision of the Japanese government and your government.

Q2.I am an Italian, can I order?
A2. Currently, we can not send to Italy and we have no idea when shipping will resume.You can place an order, but never cancel. Please do not make a new order.

Q3. I want to cancel what I ordered in the past

A3. Our EC shop has 8 real-store products. The items you purchased have been collected from multiple stores. Therefore, if you cancel, my store must return all items to multiple stores. Then, each store that receives the item must register again in the POS system and display it at the store.
It takes a huge amount of work. Please, please. Please do not cancel.

Q4.Can you send by DHL?

A4. My store has no contract with DHL. So I can't send it. Also, compared to EMS / Small packet, DHL and FeDex are very expensive.

Q5. When will the shipment be resumed?
A5. Please Please don't ask me !. It's a decision of the Japanese government and your government.

Q6. I have a luggage that is stopped now. I'm ordering a new one, so can you ship them combine?

A6.I have around 100 boxes that I can't send. I'm very confused. So I cannot accept the request.


Thank you for your understanding and cooperation. I'm praying for your health.

 

Proshop Otsuka Hiroshi Togashi.